Terms & Conditions of Business
We reserve the right to change all or some of the contents or packaging to provide an item of equal or greater value without notice. All products are subject to availability. Products may be delivered in bud to ensure longer life. Bouquet contents may be harmful if eaten or cause skin irritation - please contact us if you require further information before submitting an order.
Please be aware most lilies are considered toxic to cats and caution should be taken. Certainly the following varieties are known to be poisonous: The Easter Lily (Lilium Longiflorum), Tiger Lily (Lilium Tigrinum), Rubrum Lily (Lilium Speciosum) and the Japanese Show Lily (Lilium Lancifolium).
ORDERS & PAYMENTS
For your order to be processed and delivered on the required date, you must supply us with all the relevant details of the recipient including full delivery details. By placing an order with us, you confirm that you are over the age of 16 years old. Your order will only be processed if full payment details are given.
Your order will be acknowledged via e-mail or over the phone confirming your details if you enter a correct e-mail address and phone mumber, on the understanding that delivery is subject to availability. You will also be issued an order reference number for any future correspondence. Acceptance of the order will take place on the allocation of the goods to your order.
Payment may be made by any of the methods indicated on the flowers payment page and will be debited when you place your order. If any credit or debit card offered for payment is declined by the card provider, we will make every effort to contact you on the number given at the time of ordering for an alternative form of payment. If, for whatever reason, we are unable to contact you and an alternative form of payment is not provided, the order will be cancelled.
You will be charged the current price for buying goods from our website on the date you place your order. All prices are displayed on our website and are inclusive of VAT. We do our best to make sure that prices are correctly shown but very occasionally an error may occur due to systems failure. If this should happen or the VAT rate changes, we will correct the price and ask you to confirm whether or not you wish us to complete your order.
RETURNS & REPLACEMENTS
Fresh flower cancellations and changes are possible up to 48 hours prior to delivery however during peak periods orders are processed upto 4 days in advance and therefore no changes are possible during this time. Due to the perishable nature of many products you are advised to make any complaint within 24hrs after delivery date of your products. If we send you a product that you have not ordered please contact us. Flowers and Plants can only be returned if found to be faulty. Your statutory rights are not affected.
CANCELLATIONS BY YOU
Please note that during peak periods - orders will be processed up to 3 days prior to the delivery date; therefore we are unable to accept any amendments during this time.
Cancellations for flowers and plants can only be accepted if received 48 hours before the requested delivery date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day.
Due to their nature, these offers are subject to availability. In the event of supply difficulties, we will substitute flowers or packaging of equal quality and value.
For personalised gifts, due to the personalised nature of the product, cancellations can only be made prior to production. If it is possible to cancel your order we will make every effort to do so. Once the product has been personalised, orders cannot be cancelled.
CANCELLATIONS BY US
We reserve the right to cancel the contract between us if
- We have insufficient stock to deliver the products you have ordered
- The price or description of the products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.
All content and photography on site is copyright to Porto’s Flowers (unless stated otherwise). Content contained on the website is made available for your own non-commercial use only.
We use external sources for our gift card designs. Details available on request. The reproduction of the colours of our products are as accurate as the photographic and production process will allow. Flowers are natural products and therefore it is accepted there will be variances between the colour and shape of each individual flower.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
When placing an order you accept to receive all communications offered by Porto’s Flowers. Or for your recipient to receive dispatch notifications should you leave their details after payment. To opt out of this communication you may unsubscribe through the communications you receive or by contacting us.
In the event that you are not satisfied with the Online Service any complaints should be addressed to:
Porto’s Flowers Ltd
13 Montague Place
Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
If you require any information or have a problem with something you have purchased from us, you can contact us on firstname.lastname@example.org
Porto’s Flowers Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent (except to confirm orders).
We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please write to us at:
13 Montague Place
The personal information which we hold will be held securely in accordance with our internal security policy and English law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies').
The information collected in this way can be used to identify you unless you modify your browser settings.
Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.
Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.
Data collected will not be shared with any other companies.
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
If you have any questions/comments about privacy, you should email us.